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FAQ

Frequently Asked Questions

Let us help you make an informed decision.

About The Team

Where are you based?

We are a global team. Our headquarters are in London, United Kingdom; however, our team is spread around the world. This setup enables us to deeply understand all the markets we serve and offer high-quality work to all our clients.

What is your background?

All our career strategists have extensive experience in helping career changers find and do what they love. Most of us have a background in recruitment, careers, and/or business, including industry experience with leading companies and relevant education and/or certifications. We are experts at what we do and would love to use this knowledge to help you.

Who will work on my project?
Every project is managed by a team of experts. Usually, an engagement manager will maintain accountability for the project, while multiple career strategists will be responsible for delivery. In any case, all of us strive to offer clients top-quality work and an extraordinary customer experience.
How do you identify the best consultant for each project?

While every member of the team has significant experience in job search optimization, each consultant specializes in different types of projects. We use a set of criteria, including target job, industry, geography, seniority, and project scope, to match each project with a specialized resource that can deliver a high-quality service.

About Our Services

How can I purchase your services?
Please start by booking a free consultation call to discuss your needs, explore options, and make sure we are a good fit prior to making a purchase. Then, if you decide to work with us, we will provide an invoice via email. Upon receipt of your invoice, it is fast and easy to complete the purchase online.
What payment options do you offer?
You can purchase our services using credit card, debit card, or bank transfer. Also, we offer a buy now pay later option with 3 interest-free installments for orders over $300.
Which service/package is right for me?

If you are looking for comprehensive, end-to-end career support, we recommend exploring our packages. If you are seeking more specific help, please check our standalone services. In any case, we suggest discussing your circumstances and requirements in a free consultation to explore options and help you make an informed decision.

What does your process look like?
While each service comes with its own process, we always start by getting a deep understanding of a client’s background and career goals. Then, we start work and collaborate with you to deliver a service that exceeds your expectations. While our processes have specific steps, we are always open to accommodate special needs.
Do you offer a discount to students and graduates?
We proudly offer a 20% discount on call services to students and recent graduates looking for an entry-level position.

Terms & Conditions

What is your refund policy?

1) We will refund all unused services within 30 days from purchase. To initiate a refund, send an email to andy@www.careerhigher.co.
2) After 30 days, if the service has still not been used, refunds are at CareerHigher’s discretion and requests will be evaluated on a case-by-case basis.
3) Any service purchased more than 90 days ago will not be refunded regardless of its status.
4) Any fully delivered service will not be refunded regardless of the date of purchase.
5) Refunds for partially-used services made within 30 days from purchase are at CareerHigher’s discretion.

Do you use cookies when I browse your website?

We may use cookies to record information relating to your use of our website. This could include searches you undertake, your browser type, IP address, and requested URL, among others. This information is used to perform analyzes to understand user-behavior, enhance user experience, and provide high-quality services. You can choose to refuse to receive these cookies and disable them by adjusting your browser settings.

What is your privacy policy?

This privacy notice provides the details of how we collect and process your personal data when you access our site careerhigher.co, including any information you may provide when you purchase a product or service or sign up for our newsletter.

CareerHigher is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: CareerHigher Ltd, company number 12556226

Registered address: CareerHigher, International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN

Email address: andy@careerhigher.co

Postal address: CareerHigher, International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN

Telephone number: +447784619964

If you are unsatisfied with any aspect of our data collection and usage, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, if such an opportunity arises, we would be grateful if you contact us first so that we can try to resolve it for you.

What information do we collect from you?

We collect personal data from you. Personal data is any information capable of identifying an individual. For us, this includes:

  • Identity Data which includes your first name and last name
  • Contact Data which includes your email address
  • Financial Data which includes your payment details
  • Technical Data may include searches you undertake, your browser type, IP address, and requested URL, among others. We may use cookies to record information relating to your use of our website. 
  • Marketing and Communications Data which may include your preferences in receiving our newsletter.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

How do we collect your data?

We collect your data in the following ways:

A. Direct interactions: You may provide data by filling in forms on our site or by communicating with us via email or otherwise, including when you:

  • purchase our products or services
  • subscribe to our newsletter
  • request resources to be sent to you
  • give us feedback/reviews

B. Automated technologies or interactions: We may automatically collect Technical Data when you browse our website. This may include your equipment, browsing actions, and usage patterns. We collect this data by using cookies, server logs, and similar technologies.

C. Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

How do we use your data?

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform a contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at andy@careerhigher.co or by directly unsubscribing yourself from our newsletters.

Change of purpose

We will use your personal data only for the purposes for which it was collected unless we reasonably consider using it for another reason which is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or legally permitted.

Disclosure of Your Personal Data

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.
  • We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it as per the law. We only allow such third parties to process your personal data for specified purposes and as per our instructions.

Data Security

We have appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. We also limit access to your personal data to employees, contractors, and other third parties who require access to such data as a business need. They will only process your personal data if we instruct them to and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for a period of time after they cease being customers for tax purposes.

In some cases, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws concerning your personal data. These include the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at andy@careerhigher.co.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

We may request some information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it. We may ask you for further information about your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made many requests. In this case, we will notify you and keep you posted.

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