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FAQ

Frequently Asked Questions

Let us help you make an informed decision.

About The Team

Where are you based?
We are a global team. Our headquarters are in London, United Kingdom; however, our team is spread around the world. This setup enables us to deeply understand all the markets we serve and offer high-quality work to all our clients.
What is your background?

All our career strategists have extensive experience in helping candidates do what they love. Most of us have a background in recruitment, careers, and/or business, including industry experience with leading companies and relevant education and/or certifications. We are experts at what we do and would love to use this knowledge to help you.

Who will work on my project?
Every project is managed by a team of experts. Usually, an engagement manager will maintain accountability for the project, while multiple career strategists will be responsible for delivery. In any case, all of us strive to offer clients top-quality work and an extraordinary customer experience.
How do you identify the best consultant for each project?

While every member of the team has significant experience in job search optimization, each consultant specializes in different types of projects. We use a set of criteria, including target job, industry, geography, seniority, and project scope, to match each project with a specialized resource that can deliver a high-quality service.

About Our Services

How can I purchase your services?
Please start by booking a free consultation call to discuss your needs, explore options, and make sure we are a good fit prior to making a purchase. Then, if you decide to work with us, we will provide an invoice via email. Upon receipt of your invoice, it is fast and easy to complete the purchase online.
What payment options do you offer?
You can purchase our services using credit card, debit card, or bank transfer. Also, we offer a buy now pay later option with 3 interest-free installments for orders over $300.
Which service/package is right for me?

If you are looking for comprehensive, end-to-end career support, we recommend exploring our packages. If you are seeking more specific help, please check our standalone services. In any case, we suggest discussing your circumstances and requirements in a free consultation to explore options and help you make an informed decision.

What does your process look like?
While each service comes with its own process, we always start by getting a deep understanding of a client’s background and career goals. Then, we start work and collaborate with you to deliver a service that exceeds your expectations. While our processes have specific steps, we are always open to accommodate special needs.
Do you offer a discount to students and graduates?
We proudly offer a 20% discount on call services to students and recent graduates looking for an entry-level position.

Terms & Conditions

What is your refund policy?
We will refund all unused services within 30 days from purchase. To initiate a refund, send an email to andy@www.careerhigher.co.
After 30 days, if the service has still not been used, refunds are at CareerHigher’s discretion and requests will be evaluated on a case-by-case basis.
Any service purchased more than 90 days ago will not be refunded regardless of its status.
Any fully delivered service will not be refunded regardless of the date of purchase.
Refunds for partially-used services made within 30 days from purchase are at CareerHigher’s discretion.
How do you treat client information?
We treat all sensitive information that clients share with us during a project regarding their background and career goals as private and confidential.
Is my payment information safe with you?
No payment details from clients are stored on our databases. We do not have any access to information related to your method of payment. Your payment information is securely communicated to and processed via our e-commerce software providers.
Do you use cookies when I browse your website?

We may use cookies to record information relating to your use of our website. This could include searches you undertake, your browser type, IP address, and requested URL, among others. This information is used to perform analyzes to understand user-behavior, enhance user experience, and provide high-quality services. You can choose to refuse to receive these cookies and disable them by adjusting your browser settings.

Do you vouch for third-party links on your website?
Careerhigher.co may contain links to third-party websites. Except as otherwise stated, these third parties operate with their own T&Cs. We are not responsible for the policies or practices of any of these third parties.
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