DATA PROTECTION
Privacy Policy
FEATURED ON
Introduction
This Privacy Policy explains how CareerHigher Ltd (“CareerHigher”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use our website, IntelliJob platform, and related services, including coaching, application support, outreach, and managed job-search services (together, the “Services”).
CareerHigher acts as the data controller for personal information processed in connection with these Services.
Our privacy and security practices follow internationally recognized standards, including alignment with ISO/IEC 27001 and ISO/IEC 27701 principles, and applicable data protection laws such as the UK GDPR, EU GDPR, CCPA/CPRA, and PIPEDA.
Contact Details
Legal entity: CareerHigher Ltd (Company No. 12556226).
Registered address: International House, 64 Nile Street, London, N1 7SR, United Kingdom.
Email: info@careerhigher.co
CareerHigher’s appointed Data Protection Officer (DPO) oversees our compliance with data-protection laws and ensures adherence to international privacy standards.
You can contact our DPO directly at alaa@careerhigher.co or through our privacy contact at info@careerhigher.co.
If you have concerns about how your personal data is handled, you may also lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk
Information We Collect
We collect personal data necessary to operate our business and deliver our Services. This includes:
A. Identity and Contact Data
Name, email address, and similar identifiers.
B. Lead and Marketing Data
Information submitted via website forms, inquiries, discovery calls, emails, and marketing interactions.
C. Sales and Contracting Data
Information used to assess suitability for our services, including notes from calls, agreements, order forms, invoices, and payment records.
D. Onboarding and Service Delivery Data
Information you provide or we generate to deliver services, including:
- Resumes, cover letters, LinkedIn profiles, and career history
- Skills, job preferences, compensation expectations, and location preferences
- Work authorization and constraints
- Coaching notes and communications
- Documents created or edited on your behalf
- Job applications submitted and related activity
- Outreach communications sent on your behalf
- Interview preparation and support materials
E. Platform and Usage Data
- IntelliJob profile data and settings
- Job matches, alerts, saved jobs, and activity logs
- Uploaded or generated documents
- System logs, analytics, and troubleshooting data
F. Payment Data
Billing details processed securely by third-party payment providers.
G. Technical Data
IP address, browser type, device information, and cookies or similar technologies.
H. Marketing and Social Proof Data
Testimonials, feedback, case studies, and related consent records where applicable.
I. Aggregated Data
We may use anonymized or aggregated data for analytics and service improvement. This data does not identify individuals.
How We Collect Data?
We collect personal data in the following ways:
a. Directly from you – through forms, onboarding, platform usage, communications, and service interactions, including materials you upload and information you provide during calls or correspondence.
b. Automatically – through cookies, analytics tools, and system logs when you use our Services
c. From authorized third parties – including payment providers and tools or platforms you connect or authorize us to access as part of service delivery
How We Use Your Data?
We use personal data for the following purposes:
- To provide, operate, and improve our platform and Services
- To assess your suitability for our services before entering into a contract
- To deliver career services, including coaching, document preparation, job applications, and outreach on your behalf
- To communicate with you about your account, services, and updates
- To process payments, invoices, and financial records
- To provide customer support
- To improve performance, analytics, and system reliability
- To comply with legal and regulatory obligations
- To send marketing communications where permitted or consented
Lawful Basis for Processing
We process personal data where permitted by applicable law, including where:
- it is necessary to perform a contract or take steps before entering into a contract
- it is necessary for our legitimate interests (such as improving our services, operations, and security)
- it is required to comply with legal obligations
- you have provided consent (for example, for marketing communications)
Providing certain personal data is necessary for us to enter into a contract, deliver our Services, and process payments. If this data is not provided, we may be unable to provide some or all of our Services.
We do not sell personal data.
Human Access and Service Delivery
CareerHigher provides a high-touch, human-supported service model.
Authorized team members may access and process your personal data where necessary to deliver services, including:
- Coaching and advisory support
- Document preparation and editing
- Job application submission
- Employer and recruiter outreach
- Customer support and operations
Access is restricted based on role and business need, and is subject to confidentiality and security controls.
Disclosure of Your Data
We may share personal data with trusted third parties where necessary to operate our Services, including:
- Payment processors
- Cloud hosting and infrastructure providers
- Email and communication providers
- Analytics and support tools
- Scheduling, forms, and CRM systems
- AI and automation tools used to support service delivery
- Professional advisers (e.g., legal, accounting)
- Regulators or law enforcement where required
- Business successors in case of merger or acquisition
We may also share data with employers, recruiters, or networking contacts only when you apply for roles or authorize outreach as part of our Services. All third-party providers are required to process personal data under appropriate contractual safeguards and in accordance with applicable data protection laws. We do not sell personal data and only share it where necessary to operate our Services
AI, Automation, and Analytics
We use analytics, automation, and AI-assisted tools to support:
- Job matching and recommendations
- Document generation and optimization
- Workflow automation and service delivery
These tools assist our human-led services and platform functionality. We do not use solely automated decision-making that produces legal or similarly significant effects on individuals.
Data Security
We take appropriate technical and organizational measures to protect personal data, including encryption, access controls, monitoring, and secure storage.
Access to personal data is restricted to authorized personnel based on role and business need. Our personnel are subject to confidentiality obligations and are expected to follow data protection and security practices.
Our approach aligns with widely recognized information security and privacy standards.
Data Retention
We retain personal data only as long as necessary based on business, legal, and operational requirements, including:
- Lead and inquiry data
- Sales and contractual records
- Client and service delivery data
- Platform and usage data
- Financial and billing records
- Testimonials and consent records
When data is no longer required, it is securely deleted or anonymized. Some records may be retained where required for legal, financial, or compliance purposes.
Retention periods are determined based on the nature of the data, the purpose of processing, and applicable legal or regulatory requirements.
International Transfers
Your personal data may be processed outside your country of residence.
Where personal data is transferred internationally, we implement appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms to ensure your data remains protected.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
To exercise these rights, please contact us at info@careerhigher.co and include “Data Request” in the subject line so we can prioritize your message.
We may verify your identity before processing requests and will respond within applicable legal timeframes.
Cookies and Analytics
We use essential cookies to operate our Services and may use analytics tools to improve performance and user experience.
You can control cookies through your browser settings or available consent tools.
Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal data from individuals below the legal age threshold.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The most current version will always be posted on our website with the effective date.
Contact us
If you have any questions about this Policy or how we handle personal data, please email info@careerhigher.co
You may also contact our Data Privacy contact directly at alaa@careerhigher.co.